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Business Travel Service Accounts

Using the account
Account fees
How to apply
Business Travel Service Offices


Business Travel Service Accounts

As an alternative to the Rail Warrant Account you may wish to consider opening a Business Travel Service Account offered by various Train Operating Companies.

The Business Travel Service Account provides a tailor-made service for businesses and organisations allowing them to book tickets anywhere on the National Rail network.

Business Travel Service offices have dedicated teams who can offer expert advice on all your rail travel requirements. Their teams are available every weekday and can help with planning, ticketing and seat reservations.

The service is easy to use. By simply calling your Business Travel Service office you can book your tickets, reserve seats and get journey planning advice. Tickets requested are then posted to you or made available for collection at stations.

Using the account

The Business Travel Service Account is used for the purchase of all types of tickets except season tickets (Season Ticket Accounts are available on request).

To book your tickets simply call your Business Travel Service office and provide them with your travel requirements. Your Business Travel Service office will then arrange to have your tickets dispatched to you or ready for collection at a specified station. (Fees may be charged for tickets sent).

You will then receive an invoice showing tickets issued and confirming journey details.

Any refunds for unused tickets are paid directly to the Business Travel Service Account.

Account fees

Fees vary according to the train company and the type of service you require. Please contact the relevant train company for further information.

How to apply

If you would like to apply for an account then please contact any of the Business Travel Service offices from the list below. The Business Travel Service office staff will be happy to answer any questions you may have including confirmation of their office opening hours, ticket collection procedure and booking procedure.

They will then send you an application form for you to complete and return to them.

Business Travel Service Offices

1 Ely Place
Second Floor


Email - [email protected]

Business Travel Service
Bicester North Station
Chiltern Approach
Buckingham Road
OX26 6EF
Tel - 01494 420 177
Email - [email protected]

Greater Anglia
Room 23
Norwich Station
Station Approach

PO Box 321
Offline (Telephone Accounts)
Tel - 03457 660 228
Online (Website Accounts)
Tel - 0344 811 1339
Northern Rail
Northern Rail

Tel - 0845 000 0125
Email - [email protected]

South West Trains
Overline House
SO15 1GW
Virgin Trains
PO Box 1325