Alternatives to Warrants The Rail Warrant Account The Season Ticket Rail Warrant Account How to complete a Rail Warrant FAQs Terms & Conditions Business Travel Service Accounts Useful Links About ATOC

Business Travel Service Accounts

 
The Business Travel Service Account, offered by many Train Operating Companies, provides a tailor-made service for businesses and organisations allowing them to book tickets anywhere on the National Rail network.
 
Business Travel Service offices have dedicated teams who can offer expert advice on all your rail travel requirements. Their teams are available every weekday and can help with planning, ticketing and seat reservations.
 
The service is easy to use. By simply calling your Business Travel Service office, or logging in online, you can book your tickets, reserve seats and get journey planning advice. Tickets requested are then posted to you or made available for collection at stations.
 
Please see the current list of Train Operating Company Business offices and details of how their service operates:
 
 
Abellio
Email - paul.martin@abellio.com
 
Abellio Corporate Travel partners with over 400 clients issuing £150m of annual season tickets each year. Our main service is helping clients with their season ticket loan schemes. We provide our bespoke portal, ACTnow enabling client employees to order their tickets, across the entire UK. We have also agreed partnerships with various regional transport operators including Manchester Metrolink and Strathclyde Passenger Transport, enabling clients to offer a complete loan scheme.
 
ACTnow enables clients to collect details on employees and also to approve / decline the application. Once approved, we will send the ticket, oyster or generate a smart card for the employee. We send tickets same day if approved by 15:00.
 
Our contact centre is open from 08:00 to 18:00 Monday to Sunday, and we offer a walk-in service for ticket collections for London clients (we are based at Holborn Circus).
 
We invoice weekly with 21 days to pay.
 
We do not charge a management fee for clients spending over £100k per year, for less than £100k, we charge an annual fee of £500 plus vat.

 
Arriva Trains Wales
Tel – 033 33 211 202
Email - business.bookings@arrivatw.co.uk

Arriva Trains Wales have in place a dedicated Business travel service which is quick and easy to use. Based at our Head Office in the heart of the Welsh capital, we have a small specialist team on hand to help small and medium size enterprises as well as large scale organisations to not only book tickets but also to help you plan and tailor your journey using real time information to suit your individual requirements.
 
Our team are available Monday through to Friday from 08:30 to 16:30 and can be contacted via email or by direct dial telephone line, experienced staff are available to answer any questions quickly and efficiently.
 
Tickets are processed the same day and are delivered using Royal Mail 1st class post, this service is free of charge we do not charge for posting. Alternatively, we can offer a Ticket on Departure service which is ideal for last minute, urgent bookings. Passengers are sent a unique reference number via email/text which allows them to collect tickets from either ticket vending machine at any UK station or a booking office at a location most convenient to you, unlike online booking facilities passengers using our Business travel service do not need the actual credit/debit card used to make the booking, they can use any card for collection, again there is no charge for this facility.
 
Arriva Trains Wales do not charge booking fees or credit card fees and the tickets are commission free.
 
Ticket requests are made electronically using a business booking form which we provide, this allows us to capture information that is used for the production of management information regarding your rail usage. Each month a statement is sent along with copies of receipts for all tickets issued to your account for the previous month.
 
An Arriva Trains Wales Business travel account is also ideal for employers/schools/colleges who offer interest free loans to their staff in order to purchase annual season tickets. We can issue annual tickets from our Head Office for all routes across the UK not just Wales, but those travelling on the Welsh network have the added incentive of a 4% discount for Corporate Travel account holders. The Season tickets are ordered in the same way as travel tickets and processed through Goldstar which allows the passenger to arrange changes/renewals/duplicates etc. at any booking office convenient to them using Goldstar.

 
Chiltern Railways
Tel - 01494 420 177
Email - business.travel@chilternrailways.co.uk
 
Chiltern Railways offer a comprehensive business travel service with the following features:
  • A free and comprehensive rail ticketing and advisory service with no management fees and no booking fees
  • A free postal service for tickets
  • Collection of tickets can be arranged from Fast Ticket Machines at Stations
  • A fully itemised invoice every month with various payment options
  • Knowledgeable and friendly travel advisors who are able to issue all UK rail tickets and reservations
  • Special products for frequent travellers such as the Chiltern Carnet 10 tickets for the price of 9
For further information on our Business Travel Account Service please feel free to drop us an email at business.travel@chilternrailways.co.uk or go to https://www.chilternrailways.co.uk/business-travel
 
 
East Midlands Trains
Tel - 03457 125 678
Email - yourbusiness@eastmidlandstrains.co.uk

As 'time is money' in business, you could use yours more productively by travelling by train. Give up the driving and take control back.
 
Our Business Travel tool is ideal for small to medium-sized firms that have staff who travel frequently, but don’t require full travel management services on a national or global scale. Our new online booking portal and mobile app lets your team find the most cost-effective fares and book their travel, all in one place.
 
From fully flexible all-inclusive, First Class tickets, to great value Advance, Standard Class fares, we have tickets to suit every budget and travel style.
 
If you are a business who needs help or advice on managing your train travel more effectively, we're here to help. Drop us an email to get started at yourbusiness@eastmidlandstrains.co.uk
Train journeys into London St Pancras station are fast, punctual and comfortable with East Midlands Trains. We offer Standard Class and First Class train tickets and, whichever you choose, you’ll enjoy spacious seating, a table to work at (by reservation in Standard) and WiFi is available on board all trains.
 
If you want to discuss your business travel requirements get in touch: email yourbusiness@eastmidlandstrains.co.uk or call 033 3234 1841 (select option 2, then option 3)

 
Greater Anglia
Email – salesinfo@greateranglia.co.uk
If you are a company who travels regularly on Greater Anglia services, we can offer you a one stop shop solution whereby we can take care of all your travel needs on our services.
Our service specialises in:
  • Helping clients develop and manage employee season ticket schemes and organise day- to- day travel by rail
  • Providing account managed services that enable clients to track, manage and control their rail travel expenditure as effectively as possible.
  • Making rail travel as stress free and attractive way for employees to travel to work and business.
For more information on Greater Anglia Corporate Travel or to open a Business Account please contact the sales team by email on salesinfo@greateranglia.co.uk and we will get back to you within 2 working days.
 
 
Great Western Railway
Offline (Telephone Accounts)
Tel - 03457 660 228
Email - business.direct@gwr.com
Online (Website Accounts)
Tel - 03457 000 125 (option 2)
Email - business.direct@gwr.com

Business train travel shouldn’t be a chore. In fact, with Great Western Railway, you can sit back, relax and enjoy our top facilities and services. With more seats, more space, and Wi-Fi throughout the train, travel time doesn't have to be wasted time.
 
If you need to work on-the-go – fear not. We offer Wi-Fi on most of our train services to help you stay connected. So, whether you’re a remote worker travelling to a meeting or need to send an email before you reach the office, you can. There are also plenty of plug sockets throughout our trains, so you won’t have to worry about running out of power.
 
With Business Direct, you can book online 24 hours a day, 7 days a week, with no booking fees:
  • our lowest fare finder saves you time and money
  • pay by credit card or Direct Debit
  • no more need to manage expenses
  • access our dedicated business team; Monday to Friday, 08:00 to 18:00
Tickets can be collected at any station with a ticket machine or sent by 1st Class post for no extra cost.
 
Manage your account online
  • manage your business travel online and control your budget
  • keep a close eye on how much you’re spending on business travel
  • manage multiple users, so booking can be made by more than one person
To open a Business Direct account, please email the team at gwrbusinessdirect@GWR.com, or call us on 03457 000 125.

 
Northern Rail
Tel - 0845 000 0125
Email - customer.relations@northernrailway.co.uk

Northern has a dedicated Sales Office for all your business travel needs taking the hassle out of planning and booking your train travel;
  • No booking fees
  • No set up costs
  • Order tickets by email or phone
  • Tickets can be collected from a nominated ticket machine at any UK rail station
  • Tickets can be posted to your office with no postage charges except for Special or Recorded delivery
  • We compare all ticket options and give you the best price
  • Four weekly invoicing with a Business Account
For more information please email elissa.robinson@northernrailway.co.uk
 
 
ScotRail
Tel - 0344 811 0144
Email - business.travel@scotrail.co.uk

ScotRail Business Travel looks after your travel needs so you can get on with what you do best.
Exclusively for businesses and organisations, ScotRail Business Travel is a free service that makes arranging rail travel easy. You’ll have a dedicated account manager to help you every step of the way, to make sure you get the best value for your budget and save you time.
 
Save money;
  • Dedicated account team based in Scotland to help you work smarter and save money
  • More control and influence over ticket type purchased
  • Fee-free transactions
  • Savings on group bookings
  • Ticket on Departure or 1st Class Post at no extra cost
  • No contracts or minimum spends
Save time;
  • Online self-book tool for UK rail travel
  • Collect tickets with any credit/debit card at the station
  • Full control over your account to implement travel policies and create reports
  • All travel spend shown in one place for easy reconciliation
  • Fewer expense claims to process
  • Quick and easy initial set up
You can call us from Monday to Friday from 08:00 to 18:00 on 0344 811 0144 if you need any booking help or advice.
 
If you want to find out more about the features and benefits of ScotRail Business Travel before you sign up, contact our account management team on 0141 335 4015.

 
South West Trains
Tel - 023 8072 8162
Email - businesstravel@swtrains.co.uk

We offer an ad hoc method of booking railway travel, this includes daily tickets, advance fares, season tickets, plus bus, bulk issues, railcards, sleepers, group travel discounts, carnets and other services involved with these such as excessing advance fares and duplicating lost season tickets.
We have nearly 30 schools and colleges which use our scholar scheme, this is a service that offers discounted tickets to students.
 
Requests can be made by email, post, online or by fax, and billing is made 4 weekly by invoice. This facility gives businesses up to 50 days credit. Tickets can be posted, royal mail 1st class or special delivery, and they can be processed as TOD collections, which allows them to be picked up with a reference and any payment card. This means customers don`t require a business card to retrieve the tickets.
 
We are able to book tickets in advance of a journey, as well as on the day of travel.
We have been operating for 20 years, first under South West Trains and now under South Western Railway and we have an experienced and enthusiastic team with over 70 years knowledge of the railway. The whole team, will deal with any queries involving rail travel and we currently have close to 200 active business travel accounts.
 
There is no charge to use our service and we always offer the best priced tickets with complete impartiality.
 
Opening an account is quick and simple, the attached application form needs to be completed and sent to us, upon receipt we will make all the necessary arrangements, including a credit check and then advise you as soon as the account is ready to use.
 
Our business hours are 08:30-17:30 Monday to Friday.
 
 
Virgin Trains
Email - railblazers@virgintrains.co.uk
We offer a business booking platform called Railblazers which I can assure that the platform will be able to serve all of your rail travel needs and allows booking for ALL train networks (not just Virgin Trains). The platform will allow you access to our set of corporate deals.

You can sign up here for free https://www.railblazers.co.uk/westcoast and we will get you set up with your account in 48 hours.

The unique thing about RailBlazers is that we can tailor the experience and needs to the customer directly, and any business can have multiple log ins to allow individuals within an organisation to book their own travel.

The video below gives a very quick overview (just 2 mins) of the main perks to signing up with a business account:
https://virgintrains.box.com/s/vovnkb0qwqk8174atg44xnoin8d45czv

And a usability guide:
https://virgintrains.box.com/s/d3th2x75608s9a4dpdq2kfgsdtxrmrv3

The benefits include,
  • Ability to add as many users by cost centre/department as required
  • Pick up tickets when/where you want without the purchasing card
  • UK based account team for any issues
  • Customer tool to enable managing the companies travel easier
  • Access to ad hoc corporate promotional fares (such as £99 on London to Glasgow!)