Rail Warrant Accounts

Invoicing

1. How often will I receive an invoice?
2. How can I identify each warrant on my invoice?
3. What should I do if I do not recognise a warrant listed on my invoice?
4. What should I do if I do not agree with the ticket price charged against a warrant?
5. What are the payment terms of the warrant accounts?

1. How often will I receive an invoice?

Rail Warrant Account invoices are issued to customers every four weeks. Season Ticket Rail Warrant Account invoices are issued weekly.

2. How can I identify each warrant on my invoice?

Each warrant can be identified by its own individual warrant number. You will see this number printed on each carbonised copy of warrants issued and this can then be matched to the warrant numbers listed on your invoice.

3. What should I do if I do not recognise a warrant listed on my invoice?

If you do not recognise a warrant number listed on any of your invoices then please contact the Warrant Service on 0121 335 7789 or email automatedsettlement@atosorigin.com

You will need to quote your account number and the warrant number in question and so please have these details ready when contacting the Warrant Service.

4. What should I do if I do not agree with the ticket price charged against a warrant?

If you think an incorrect fare has been charged to your account in exchange for a warrant then you will need to contact the Warrant Service and request a copy of the warrant in question.

When you have received the copy you will need to contact the train company that originally issued the ticket. The train company will need a copy of the warrant to investigate why the fare was charged against the details marked on the warrant.

You will need to know which train company operates from the station that originally issued the ticket. If you are not sure of which train company this is then please go to the ‘Stations and Destinations’ section of the National Rail Enquiries website. Type in the name of the station and this will advise you of the train company you will need to contact.

5. What are the payment terms of the warrant accounts?

Payment is due within 21 days of the invoice date for Rail Warrant Accounts
14 days for Season Ticket Rail Warrant Accounts.

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