Business Travel Service Accounts

Using the account
Account fees
How to apply
Business Travel Service Offices

Business Travel Service Accounts

As an alternative to the Rail Warrant Account you may wish to consider opening a Business Travel Service Account offered by various Train Operating Companies.

The Business Travel Service Account provides a tailor-made service for businesses and organisations allowing them to book tickets anywhere on the National Rail network.

Business Travel Service offices have dedicated teams who can offer expert advice on all your rail travel requirements. Their teams are available every weekday and can help with planning, ticketing and seat reservations.

The service is easy to use. By simply calling your Business Travel Service office you can book your tickets, reserve seats and get journey planning advice. Tickets requested are then posted to you or made available for collection at stations.

Using the account

The Business Travel Service Account is used for the purchase of all types of tickets except season tickets (Season Ticket Accounts are available on request).

To book your tickets simply call your Business Travel Service office and provide them with your travel requirements. Your Business Travel Service office will then arrange to have your tickets dispatched to you or ready for collection at a specified station. (Fees may be charged for tickets sent).

You will then receive an invoice showing tickets issued and confirming journey details. Payment for tickets will then be made by direct debit from your bank account. Business Travel Service Account invoices are sent every four weeks and payment is debited within 21 days of invoice date.

Any refunds for unused tickets are paid directly to the Business Travel Service Account.

Account fees

The annual fee for the account is £250 (£100 for registered charities) and is payable in advance and will be included on your first invoice.

Some offices may also charge a fee for tickets that are sent to you.

How to apply

If you would like to apply for an account then please contact any of the Business Travel Service offices from the list below. The Business Travel Service office staff will be happy to answer any questions you may have including confirmation of their office opening hours, ticket collection procedure and booking procedure.

They will then send you an application form for you to complete and return to them.

New applications are then authorised by ATOC and once opened, your day to day contact will be with your Business Travel Service office, however all invoices are issued on behalf of the Business Travel Service office by the Rail Warrant Service.

Business Travel Service Offices

East Coast
08457 225 125 Liz.Matthew@eastcoast.co.uk

First Great Western
01752 675 616   Business.Direct@firstgroup.com

National Express East Anglia
0845 600 7245   Tanya.Havers@nationalexpress.com

South Eastern Railway
020 7904 0500   Paul.Martin@southeasternrailway.co.uk

Virgin Business Express
0845 600 6162   vtbe.admin@trainlinescotland.com

Virgin Charity Line
0845 3050 350   vtbe.admin@trainlinescotland.com

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